Shipping policy
1. Order Processing
Orders are normally processed after order placement and, where applicable, confirmation.
Processing time may vary depending on product availability, order volume, holidays, or other operational circumstances.
2. Delivery Time
Estimated delivery time may vary depending on the customer's location and courier service.
Delivery dates are estimates and are not guaranteed.
Unexpected delays may occur due to weather, courier issues, public holidays, incorrect addresses, security conditions, or circumstances beyond our control.
3. Delivery Address
Customers must provide a complete and accurate delivery address, including:
- Full name
- Phone number
- House/building number
- Street/area
- City
- Any useful delivery instructions
IHG SHOP is not responsible for delivery failures caused by incorrect or incomplete information supplied by the customer.
4. Courier Contact
The courier may contact the customer by phone for delivery.
Customers should keep their provided phone number available until the order is delivered.
5. Failed Delivery
If an order cannot be delivered because the customer is unavailable, refuses the parcel, provides an incorrect address, or cannot be reached, additional delivery arrangements or charges may apply.
Repeated failed delivery attempts may result in order cancellation.
6. Damaged Parcel
If the parcel appears seriously damaged upon delivery, customers should document the condition and contact IHG SHOP as soon as possible.
7. Contact
For delivery-related questions:
IHG SHOP
Phone: +92 316 0017515
Email: buyihgshop@gmail.com
