Refund policy

At IHG SHOP, customer satisfaction is important to us. However, because our products include ladies' undergarments and intimate apparel, we follow strict hygiene standards for returns and exchanges.

1. Hygiene Policy

For hygiene and health reasons, worn, used, washed, damaged, stained, or altered products are not eligible for return or exchange.

Any hygiene seal, protective packaging, tag, or original packaging must remain intact where applicable.

2. Wrong or Defective Product

If you receive:

  • The wrong product
  • The wrong size due to an error on our part
  • A damaged product
  • A manufacturing defect

please contact us as soon as possible after delivery.

Please provide your order number and clear photographs/videos showing the issue.

After verification, IHG SHOP may offer an eligible replacement, exchange, or refund as appropriate.

3. Change of Mind

Change-of-mind returns or exchanges are generally not accepted for intimate and undergarment products due to hygiene considerations.

Please carefully check the size chart, product details, and available options before placing your order.

4. Return & Exchange Conditions

Where a return or exchange is approved, the product must:

  • Be unused and unworn
  • Be unwashed
  • Be free from stains, odors, makeup, or damage
  • Have original tags attached where applicable
  • Be in its original packaging
  • Meet IHG SHOP's hygiene requirements

5. Non-Returnable & Non-Exchangeable Items

For hygiene reasons, the following items are not eligible for return or exchange:

  • Panties
  • Lingerie Sets
  • Shapewear
  • Nightwear
  • Camisoles
  • Sale / Discounted Items
  • Worn or used undergarments
  • Washed products
  • Products with removed hygiene seals
  • Products with missing tags or original packaging
  • Products damaged, stained, or altered by the customer

Important: Even if an item falls under an eligible product category, it must still meet all hygiene and return/exchange conditions stated in this policy.

6. Refunds

If a refund is approved, the refund method and processing time may depend on the original payment method and the circumstances of the order.

Delivery charges may be non-refundable unless the return is caused by an error or defect attributable to IHG SHOP.

7. How to Request an Exchange

To request an exchange or report a wrong/defective product, please contact IHG SHOP with:

  • Order number
  • Customer name
  • Phone number
  • Description of the issue
  • Clear photos/videos where applicable

Contact IHG SHOP:

Phone: +92 316 0017515
Email: buyihgshop@gmail.com

IHG SHOP will review your request and inform you whether it qualifies under this policy.

8. Policy Abuse

IHG SHOP reserves the right to reject return or exchange requests that do not meet the conditions of this policy or appear to involve misuse or abuse of the return/exchange process.